WORDPRESS CARE PLANS

First Class Plan

Our First Class Plan is the perfect solution for medium to large businesses, who require a bit more functionality on their website. You’ll get access to our premium WordPress specific hosting, as well as our pro support team to help you maintain your site.

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Features –

What’s included in a First Class Plan?

Find out more about MRK Care Plan features and the benefits of our First Class Plan! Make sure that this plan tier is the right one for you.

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Robots and Sitemap Checks

Checking that Robots and Google can access your site is essential to being found on search engines.

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Search Console Monitoring

If you are interested in SEO or being found on Google you need to monitor your Search Console on Google.

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Google Analytics

Our team can assist and support your Google Analytics Integration on your website to gather accurate insights.

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Google Maps API/Directory and Places

If you have a complex directory or map you will need an API License from Google. Get it managed and included in your care plan pricing with our top plans.

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Google Maps Embed

For simple directions or contact page maps, Embed Google Maps on your WordPress site.

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Integrations / API – Basic

Use an API for Newsletter Subscriptions or other simple integrations. Our base level plans have support for these types of integrations.

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WP Engine Managed WordPress

To get a care plan with MRK WP you have to use WP Engine as your host (excludes VIP plans with Cloudways custom setup).

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First Class Support

You’ll have access to our MRK support team via email with a 3 business days resolution time. WordPress updates and active site checks performed fortnightly.

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Speed Enhanced

Nobody likes a slow website. Every website with MRK gets optimised images and page loading tools that make your site fast.

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WordPress Login Protection

WordPress logins are targeted every day for brute force logins. Is your site protected?

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Spam Protection Support

Protecting forms and comments from spam is an ongoing battle. Get help with our expert monitoring.

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Custom SMTP Email

Sending email over a custom SMTP can help in delivery of email for forms, forgot password and other WP messages.

A First Class experience –

Who is a First Class Plan best for?

Great for medium to large business that need custom functionality on their WordPress website, and thus require more monitoring. Our First Class Plan is great for:

Custom features
With a First Class plan your WordPress site is built with custom post types, advanced fields and custom templating. This means when you update your site you have to check proactively that your functionality and permalinks work after updates. Having a developer check on this each week is critical to your website performance.

Better search performance
Our team monitors your site to ensure that Google and other search engines are finding your pages. We regularly check your Search Console stats and fix any reported issues. Checking that Robots and Google can access your site is critical to being seen on search engines.

Keeping your content safe and secure
Designed to protect your website and keep it up-to-date. We make sure your site is safe and secure, updated, and running fast. Functional site checking is included, meaning a human is checking your site regularly. 3 day resolution time to support requests.

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Included in First Class –

Our First Class Plan comes with a great selection of plugins

Our First Class Plan comes with a great selection of premium plugins and add-ons, with licenses included. To check out which plugins are included with our other plans, visit our Plugins page.

Frequently Asked Questions

What is a WordPress care plan?

A WordPress Care Plan ensures that your site is safe, secure and backed up at all times. Our team will manage security, backups and plugins for you. We’ll keep your website’s health on track so it runs smoothly – and cost-effectively over the long term too.

Can I pay monthly?

Yes you can with a credit card payment via our automated invoicing.

Can I edit my website?

Yes. However any breakages that you might cause to your website are not included in a support request. Training is not included.

What type of support requests are included?

The functioning of the WordPress website. This means if a plugin is broken or a theme isn’t behaving properly we can support you.

Can I install other plugins?

On a Business Plan no. We cannot support every plugin from WordPress on your installation. If you require extra features submit a support request and we will advise the best way to proceed.

Can I upgrade my plan later on?

Yes you can upgrade your plan at any time with a pro rata invoice. Send an email to our support team to find out more.

Does my site have to be built by MRK WP to have a care plan?

Yes. Only VIP plans are available for sites built by other developers.

How secure is my data and can my site be hacked?

Your site is protected by the hosting company and your data is secure. We have full security features to protect your login with two factor authentication. We do not allow any personally identifiable information on any of our WordPress installs.