How to provide 24 x 7 support on WordPress websites
Walkthrough Overview
About This Video Guide
Do you have customers wanting 24 x 7 support on a website?
If so this video is a guide to what to ask your client and how to think about support.
This video was created for the freelancer or small agency.
Overall the years of making websites I have found that when it comes to WordPress you have 3 parts to any support agreement.
1. The Managed WordPress Hosting - we always recommend a premium host.
2. The plugin and theme code. Again use a premium service but please also keep in mind that these do not provide Enterprise support agreements. They have support but its on a best case scenario. I have found this with Divi in the past. It was not a case of getting rapid support and they didnt solve my problem.
3. Website Updates - the content updates are best looked after with a care plan style provide like GoWP and WP Buffs.
As you grow make sure you refer to the right place and help your customers understand there care requirements.
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https://www.mrkwp.com/
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https://twitter.com/mrkwordpress
Find me on Github
https://github.com/organizations/mrkwp
Find me on WordPress
https://profiles.wordpress.org/mrkdevelopment/
Core Focus Areas
- 1Practical, production-tested techniques tailored for WordPress and modern tooling.
- 2Stripping away fragile dependencies so your site stays fast and resilient.
- 3Workflows structured so your internal team can maintain and own them long-term.
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